FAQS
Here, you’ll find answers to common questions about our handcrafted gold and silver jewelry, orders, shipping, returns, and more.
If you need to make changes to your order, please contact us at hello@nijushi.com as soon as possible. We can accommodate changes before your order is shipped, subject to availability. Once your order has been dispatched, modifications may no longer be possible.
We ship worldwide. Shipping options and costs are calculated and displayed at checkout based on your delivery destination.
All NIJUSHI shipments are insured against loss or damage in transit until delivery is confirmed at your provided address. If your order is lost or arrives damaged, please contact us at hello@nijushi.com
For in-stock pieces, delivery typically takes 3–10 business days. Pieces currently in production require approximately 14–21 days for delivery. You can check the availability status on each product page before placing your order.
Please contact us at hello@nijushi.com as soon as possible if you notice an error in your delivery address. If your order has not yet been shipped, we will do our best to update the address. Once the order has been dispatched, changes may no longer be possible, and additional shipping costs may apply.
Returns are accepted only for defective or damaged items. Products must be returned in their original condition and packaging within 14 days of delivery.
To process a return or exchange, please fill our return form https://nijushi.com/return-form/ before shipping the package back to us.
You can, but strictly at your own risk. While our products are crafted to industry-standard dimensions, gold and silver are precious metals and relatively soft. Heavy manual use will easily scratch, dent, or damage the pieces.
Our collection is crafted in 925 sterling silver and 585 gold. We also offer custom gold pieces in yellow, red, and white gold, available in 750 (18K) and 999 (24K) purity. For available options and pricing, please contact us at hello@nijushi.com.
Size and weight details for each piece can be found on its individual product page. For additional support, feel free to reach out to us at hello@nijushi.com.
We accept major credit cards, digital wallets, and other secure payment methods displayed at checkout. By submitting your payment information, you authorize us to charge the full amount of your order.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment.
Damage caused by accidents, improper use, or normal wear and tear is not covered. However, if your piece arrives with a manufacturing defect, you may request a return within 14 days of delivery.
At the moment, we offer digital gift vouchers only, available for purchase online.
Gift vouchers are non-refundable and cannot be exchanged for cash or transferred to third parties for monetary value.
